Notification preferences live under Settings → Notifications, in three tabs: You, Providers, and Guests.
These settings apply to your whole organization — there’s no per-person override. Every notification is sent by email (no in-app or SMS channel today), and toggles save immediately as you flip them — there’s no separate Save button.
You (emails to your own account)
Bookings
| Notification | Default |
|---|
| New booking received | On |
| Booking accepted | Off |
| Booking started | Off |
| Booking completed | Off |
| Booking cancelled | On |
| Notification | Default |
|---|
| Payment received | On |
| Payment failed | On |
Providers (emails to your staff and vendors)
Assignments
| Notification | Default |
|---|
| New assignment | On |
| Removed from request | On |
| Request cancelled | On |
Guests (emails to whoever books through your catalog)
Booking
| Notification | Default |
|---|
| Booking confirmation | On |
| Request accepted | Always on — can’t be turned off |
| Service completed | On |
| Notification | Default |
|---|
| Payment confirmation | On |
If you’re getting more email than you want, start with “Booking accepted / started / completed” on the You tab — those default off already, but double-check they’re still off if things feel noisy. “New booking received” and “Booking cancelled” are the two most PMs keep on.
