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Inviting a provider isn’t enough on its own — before they can be assigned to a request, they need to be linked to both the property and the service that request is for.

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The rule, in plain terms

A provider is assignable to a request only if they’re linked to the request’s service and the request’s property.
Both, not either. This keeps you from accidentally assigning your spa therapist to an airport transfer, or your Bali-based driver to a request in Lombok.
You (the property manager) are exempt from this rule — you can always assign a request to yourself, regardless of any links.
There’s no auto-assign or default provider today — every new request starts Unassigned, and you (or another PM) pick a provider manually. See Request lifecycle.

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Linking a provider to properties

On the Providers page, click the “linked properties” count on a provider’s row to open Assign Properties. It lists every property in your organization — click Assign to link it, click again (now Assigned) to unlink. A provider can be linked to as many properties as you like.
Assign properties to a provider

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Linking a provider to services

Same pattern, from the “linked services” count: Assign Services lists every service in your organization with the same Assign/Assigned toggle.
Assign services to a provider
Changes save immediately — there’s no separate “Save” step, just click Done when you’re finished.

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What you’ll see when assigning a request

When you go to assign a booking request to a provider, the assignment list splits providers into:
  • “Linked to [service name]” — providers linked to both the service and the property. These are clickable.
  • Other providers — everyone else, shown but greyed out, with a note that they need to be linked in the catalog first.
Deactivated providers don’t appear in this list at all, even if they were previously linked — see Provider statuses.

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Quick checklist if a provider “isn’t showing up”

Check their status — if they’re Inactive, they’re excluded entirely.
They’re missing a link to either the service or the property (or both). Open their row in Providers and check both Assign Properties and Assign Services.
That’s exactly what these links do — only assign them to the specific properties/services you want them handling.