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Every provider row shows a status badge. Here’s exactly what each one means and how you get from one to the next.
Provider status badges
1

Invite Pending

You’ve sent the invite, they haven’t set up their account yet. This is normal for up to 7 days.
2

Invite Expired

7 days passed with no action. They can’t use the old link anymore — go to their row and click Resend Invite.
3

Active

They’ve set a password and can log in to the Provider Portal. They can be assigned requests (as long as they’re also linked to the right property and service — see Assigning providers).
4

Inactive

You’ve turned them off. See below for exactly what this does.

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Turning a provider Inactive

Use the dropdown on their row and choose Deactivate. This takes effect immediately, with no confirmation prompt:
  • They’re logged out immediately, even mid-session.
  • They can’t log back in — the Provider Portal blocks inactive accounts with a message telling them to contact their property manager.
  • They can’t be assigned any new requests — they won’t even appear as an option in the assignment list.
Requests already assigned to them are not automatically reassigned. If they had open requests when you deactivated them, those requests stay sitting on their plate — you’ll want to manually reassign those requests to someone else. See Assigning a request.
Deactivating is fully reversible — choose Activate on the same dropdown to restore login access and assignability at any time.

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Deleting a provider

Deleting is different from deactivating: it permanently removes their account.
You can only delete a provider who has never been assigned a request. If they have any request history — even a completed one from months ago — deletion is blocked, and you’ll be told to deactivate them instead. This protects your booking history.
If deletion is allowed, you’ll get a confirmation dialog (“Delete this provider forever?”) before it happens — this can’t be undone.
In practice: use Deactivate for anyone who’s ever done real work on the platform, and reserve Delete for invites sent to the wrong person or providers you’re removing before they’ve touched a single request.