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Mosaqo turns your properties into a self-service concierge for guests: they scan a QR code, browse the services you offer, and book — you take it from there.

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The three roles

Property Manager (you)

Sets up properties, services, and providers, and runs day-to-day operations from the dashboard.

Provider (Staff / Vendor)

Your own staff or an external vendor. Accepts, starts, and completes booking requests from their own Provider Portal.

Guest

Books services through your public guest catalog — no account or login needed.

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How the pieces fit together

Organization (your account)
 └─ Property (a villa, apartment, or hotel)
     └─ Room (hotels only — each with its own catalog)
 └─ Service (what guests can book — a massage, an airport transfer)
     ↳ assigned to one or more Properties
     ↳ assigned to one or more Providers
 └─ Provider (Staff or Vendor — fulfills requests)
 └─ Request (a single guest booking, moving through a lifecycle)

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Glossary

TermMeaning
OrganizationYour Mosaqo account — one per company, containing all your properties, services, and people
PropertyA physical location guests book at. Either Entire property (the whole place) or Rooms & suites (individual rooms, each with its own link)
RoomA bookable unit within a Rooms & suites property
ServiceSomething guests can book — has a price, a category, availability, and is assigned to specific properties and providers
ProviderThe person who fulfills a request — either Staff (your own team) or External provider/Vendor (an outside company) — the two are just a label, with identical permissions
RequestOne guest booking, from creation through Unassigned → Assigned → Accepted → In progress → Completed (or Cancelled)
Guest catalogThe public page guests see when they scan your QR code or open your link

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What this guide covers

Follow it roughly in order if you’re just getting started:
  1. Getting started — account setup through your first test booking
  2. Properties, Services, Providers — building your catalog
  3. Booking requests — running day-to-day operations
  4. Guest experience and Payments — what your guests actually see and pay
  5. Settings — account, notifications, and billing
Can’t find something, or something in the app doesn’t match what’s here? Email support@mosaqo.com — and if it’s a documentation gap, telling us helps us fix it for the next person too.