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Providers are the people who actually deliver a service — your own staff, or an external vendor/company. Every guest request eventually needs a provider assigned to it, so this is one of the first things to set up alongside properties and services.

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Staff vs. External provider

Staff

Someone in your own business — front desk, in-house driver, your own spa therapist.

External provider

A separate company or freelancer — a tour operator, a rental car company, an independent massage therapist.
This is a label, not a permission level. Staff and External providers can do exactly the same things in the Provider Portal — accept, start, complete, and message about requests. Choose whichever matches how you think about the person; it doesn’t unlock or restrict anything.

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Invite someone

1

Go to Providers → Add provider

From the dashboard sidebar.
2

Enter their email address

The invite is sent here. If the domain looks mistyped, you’ll be prompted to confirm before continuing.
3

Enter their name or company name

e.g. “Alex Carter” or “Island Transport Co.”
4

Add a phone number (optional)

5

Choose Staff or External provider

6

Click Send invite

They’ll get an email with a link to set up their account. The link expires in 7 days.
Invite a provider modal
Emails must be unique across all of Mosaqo, not just your organization. If you get “a user with this email already exists,” that email is already tied to a different account somewhere on the platform.

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What the provider sees

They receive an email titled “You’ve been invited to join” your organization, with a Set up your account button. Clicking it takes them to a page where they set a password (8+ characters, with an uppercase letter, lowercase letter, number, and special character) and activate their account. Once done, they log in and land in the Provider Portal — a separate, simpler view where they see only requests assigned to them.

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If the invite expires or gets lost

Open the provider’s row in Providers and choose Resend Invite. This sends a brand-new link with a fresh 7-day expiry — the old link stops working.
There’s a 60-second cooldown between resends, so if you just sent one, wait a moment before sending another.

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Next steps