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Set in the Pricing & options step of the service builder. All prices are in your organization’s currency (set in Settings).

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The three pricing models

Fixed price

One flat price for the whole booking, no matter how many guests.

Price per person

The price multiplies by the number of guests.

Base + price per person

A flat base price, plus an extra amount for each guest.
The math, exactly:
ModelTotal (before add-ons)
Fixedprice
Per personprice × guests
Base + per personbase price + (price per person × guests)
Add-ons stack on top: a fixed add-on adds its price once; a per-person add-on multiplies by the guest count.

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Duration variants

Every service needs at least one duration (e.g. “60 min”) — it can’t be removed, only edited. You can add up to 5 duration variants, each with its own price, so guests can pick “30 min” at one price or “90 min” at another.
Base + per person quirk: the base price can be different for each duration variant, but price-per-person is one value for the whole service — it’s only read from your first duration row. If you type different per-person amounts on other duration rows, those extra values aren’t saved. Set your per-person rate once, on the first duration, and treat it as applying to all durations.

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Add-ons

Up to 5 optional extras per service (e.g. “Extra towels,” “Wine tasting”), each priced as fixed or per-person. Guests can select any combination at booking — none are pre-selected.
If an add-on has ever been used in a booking, you can still edit it, but you can’t delete it outright — this protects the historical price record on past requests.

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Cancellation policy

Set once per service in the Service details step — shown to guests before they book and in their confirmation email:
PolicyGuest sees
Fully refundableFree cancellation if they cancel before your configured advance-notice window
Partially refundablePartial refund if they cancel before that window, none after
Non-refundableNo refunds after booking
This is informational text only — Mosaqo doesn’t calculate or process any refund automatically. See Cancelling a request for how refunds actually work today (manually, in cash).