# Mosaqo Help Center

> Everything a Mosaqo property manager needs to run properties, services, providers, and guest bookings.

## Docs

- [Quick start: your first 15 minutes](https://docs.mosaqo.com/getting-started/quick-start-15-min.md): Property → service → provider → QR code → test booking. The fastest path to a live catalog.
- [Setup checklist](https://docs.mosaqo.com/getting-started/setup-checklist.md): Everything worth doing before you hand out your first QR code.
- [Understanding the dashboard](https://docs.mosaqo.com/getting-started/understanding-the-dashboard.md): A tour of the sidebar, the Overview page, and what all the numbers mean.
- [Messaging guests](https://docs.mosaqo.com/guest-experience/messaging-guests.md): How guest-provider chat works, what you can see, and how to step in when needed.
- [What guests see](https://docs.mosaqo.com/guest-experience/what-guests-see.md): Walk the guest journey from QR scan to confirmed booking — useful for explaining the process or troubleshooting a guest's issue.
- [Introduction](https://docs.mosaqo.com/introduction.md): What Mosaqo does, who uses it, and the terms you'll see throughout this guide.
- [Cash payments (current model)](https://docs.mosaqo.com/payments/cash-payments-mvp.md): How guests pay today, and what's coming later.
- [Create a property](https://docs.mosaqo.com/properties/create-a-property.md): Add a property so guests can find and book your services.
- [Edit or delete a property](https://docs.mosaqo.com/properties/edit-and-delete.md): What you can change after creating a property, and what happens when you delete one.
- [QR codes and links](https://docs.mosaqo.com/properties/qr-codes-and-links.md): Share your guest catalog with a QR code or link, and know when (and why) to regenerate one.
- [Rooms & suites setup](https://docs.mosaqo.com/properties/rooms-and-suites-setup.md): Bulk-add rooms with the smart room input, and manage per-room catalogs.
- [Assigning providers](https://docs.mosaqo.com/providers/assigning-providers.md): Link providers to properties and services so they show up when you assign a booking request.
- [Invite a provider](https://docs.mosaqo.com/providers/invite-a-provider.md): Bring your staff and external vendors onto Mosaqo so they can fulfill guest requests.
- [Provider statuses](https://docs.mosaqo.com/providers/provider-statuses.md): What each status badge on the Providers page means, and what changing it actually does.
- [Assigning a request](https://docs.mosaqo.com/requests/assigning-a-request.md): Pick the right provider (or providers) for a booking request.
- [Cancelling a request](https://docs.mosaqo.com/requests/cancelling-a-request.md): How to cancel a booking, what reasons to pick, and how refunds actually work today.
- [Changing a request's details](https://docs.mosaqo.com/requests/editing-a-request.md): Mosaqo doesn't have in-place editing yet — here's how to handle a change of date, time, or details today.
- [Request lifecycle](https://docs.mosaqo.com/requests/request-lifecycle.md): Every status a booking request can be in, who moves it forward, and what each button actually does.
- [Booking requests overview](https://docs.mosaqo.com/requests/requests-overview.md): How to read the three-pane Requests dashboard — your main workspace for running day-to-day operations.
- [Assign providers and properties](https://docs.mosaqo.com/services/assign-providers-and-properties.md): Control who gets offered a booking first, and which of your properties can book this service.
- [Availability & lead time](https://docs.mosaqo.com/services/availability-and-lead-time.md): Set your weekly schedule, advance notice, and buffer time — and know exactly what each one actually does today.
- [Categories](https://docs.mosaqo.com/services/categories.md): The 7 service categories guests use to browse your catalog.
- [Create a service](https://docs.mosaqo.com/services/create-a-service.md): Walk through the 5-step service builder, from basic details to publishing.
- [Pricing models](https://docs.mosaqo.com/services/pricing-models.md): How Fixed, Per person, and Base + per person pricing work, plus duration variants and add-ons.
- [Account and organization settings](https://docs.mosaqo.com/settings/account-and-organization.md): What you can change about yourself and your organization, and what's locked.
- [Notification preferences](https://docs.mosaqo.com/settings/notifications.md): The full matrix of what email notifications go out, to whom, and which ones you can turn off.
- [Subscription & plan](https://docs.mosaqo.com/settings/subscription-and-plan.md): Plans, your free trial, what happens if it ends, and how billing changes are handled.