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A service is anything a guest can book — a massage, an airport transfer, a breakfast basket. Services are what actually show up in your guest catalog.

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The 5 steps

1

Service details

Photos, name, description, what’s included, category, location, guest limits, and cancellation policy. See Categories for the full list.
2

Availability

Advance notice, time between bookings, and a weekly schedule of bookable hours. See Availability & lead time.
3

Pricing & options

Pricing model, duration variants, and add-ons. See Pricing models.
4

Preferred providers

Which providers should be offered first when this service gets booked. See Assign providers and properties.
5

Properties

Which of your properties this service is available at.
Service wizard steps

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Drafts save automatically

Once you’ve typed a name, your progress saves itself about a second after you stop typing — no need to hit Save partway through. You’ll see “Saving…” then “Draft saved” near the top of the builder.
Drafts show up in your Services list with an amber Draft badge, but they’re invisible and unbookable to guests no matter how complete they look. Open the row and click Edit to pick up where you left off.

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Publishing

A service goes live the moment you finish the wizard and click Save Service — there’s no separate “publish” step. To publish, you need at minimum:
  • A name
  • A category
  • A pricing model
If anything’s missing, you’ll get a message naming exactly what to fill in.
You can set a price to 0. It’s allowed, and useful for something you’re including at no charge — but guests will still see it listed as a price (e.g. “$0.00”), not hidden or specially labeled.

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Photos

  • Up to 5 photos per service. JPG, PNG, or WebP, under 15 MB, at least 800px on the longest side.
  • The first photo you upload becomes the main photo (the thumbnail guests see in the catalog) — change it anytime with Set main on another photo.

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Editing a live service

Changing price, duration, or add-ons on a service that’s already live doesn’t change existing bookings — every request locks in its price and details the moment the guest books. You’re always safe to adjust pricing going forward without worrying about past requests.
If you remove a duration option that an existing request used, that request just loses its labeled duration — its price, date, and time are untouched.

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Deleting a service

If the service has any request that isn’t Completed or Cancelled, you’ll need to resolve those first — same rule as properties. Once you do delete it, all of that service’s past completed/cancelled request history is permanently deleted too, not just the service listing itself. If you want to keep the history, consider leaving the service in place (you can always unassign it from properties instead — see Assign providers and properties).