> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mosaqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription & plan

> Plans, your free trial, what happens if it ends, and how billing changes are handled.

<Frame caption="Billing tab — plan, trial countdown, and portal links">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/mosaqo/images/settings/billing-tab.png" alt="Billing and subscription tab" />
</Frame>

## Plans

| Plan      | Monthly | Annual                | Properties |
| --------- | ------- | --------------------- | ---------- |
| Starter   | \$49    | \$490 (2 months free) | 3          |
| Growth    | \$129   | \$1,290               | 10         |
| Portfolio | \$249   | \$2,490               | 30         |

Services, providers, and booking requests are unlimited on every plan — only the number of properties is capped. See [Create a property](/properties/create-a-property#how-many-properties-can-i-add) for what happens at the limit.

## Your free trial

Every new account starts with a **30-day free trial**, no card required. You'll see a countdown on the Billing tab.

## Changing or cancelling your plan

<Steps>
  <Step title="Go to Settings → Billing & invoices" />

  <Step title="Click Change plan (or View plans, if you're still trialing)">
    Pick monthly or annual and a tier.
  </Step>

  <Step title="Finish in Stripe">
    If you already have an active subscription, this opens Stripe's billing portal to complete the change. If you're still trialing with no card on file, it takes you straight to Stripe Checkout instead.
  </Step>
</Steps>

To cancel, use **Cancel subscription** on the same page — you'll finish the cancellation in Stripe, and your workspace stays fully active until the end of your current billing period.

<Tip>
  Use **Billing portal → Manage in Stripe** any time to update your card, see invoices, or check payment history.
</Tip>

## What happens if your trial ends (or a payment fails)

This is the sequence to know, since it explains most "why can't I do X" moments:

<Frame caption="Grace period banner (top) and the suspended-account screen (bottom)">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/mosaqo/images/settings/grace-and-suspended.png" alt="Grace period banner and suspended account screen" />
</Frame>

<Steps>
  <Step title="Trialing → Grace period (7 days)">
    Once your trial ends without a plan (or a payment fails), you get a 7-day grace period. Your guest catalog and booking flow **keep working normally** — you can still manage requests. What's blocked: adding or editing properties, services, providers, and organization settings. You'll see a banner reminding you to pick a plan.
  </Step>

  <Step title="Grace period → Suspended">
    If 7 days pass with no plan, your account is suspended: the guest catalog goes offline (guests see "Concierge unavailable"), and you can't manage requests either. Only the **Billing** tab and the **Contact** page stay reachable — everything else redirects you to pick a plan.
  </Step>

  <Step title="Reactivating">
    Choose a plan from Billing at any point and everything comes back immediately. Your properties, services, providers, and request history are kept safe for 6 months even while suspended — nothing is deleted just because you're between plans.
  </Step>
</Steps>

<Note>
  Even while suspended, you can still read your existing data and continue messaging guests on conversations that were already open — being locked out of new bookings doesn't mean losing access to what's already there.
</Note>

## Card payments for guests (Stripe Connect)

The Payments page mentions connecting your own Stripe account to accept guest card payments — this isn't available yet (see [Cash payments](/payments/cash-payments-mvp)). No setup is needed on your end until that feature launches.