> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mosaqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking requests overview

> How to read the three-pane Requests dashboard — your main workspace for running day-to-day operations.

**Booking requests** is where you'll spend most of your time. Every guest booking lands here, and this page is where you assign, track, and resolve them.

<Frame caption="Booking requests — three-pane layout">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/mosaqo/images/requests/requests-overview.png" alt="Requests dashboard overview" />
</Frame>

## The three panes

<Steps>
  <Step title="Left: Status">
    A vertical list of status filters — **Needs attention**, **Unassigned**, **Assigned**, **Accepted**, **In progress**, **Completed**, **Cancelled**, and **View all**. Each shows a count badge, plus small dots when there's something new (see below).
  </Step>

  <Step title="Center: the request list">
    A table of requests for whichever status is selected — service, date/time, property, and (in relevant tabs) status or assignee. Click column headers to filter by Service, Property, Status, or Assignee. Sort newest/oldest or soonest/latest.
  </Step>

  <Step title="Right: Details">
    Everything about the selected request — guest info, pricing, assignment, activity feed, and the action buttons available for its current status.
  </Step>
</Steps>

## The two kinds of "new" indicators

| Indicator                                   | What it means                                               | Clears when               |
| ------------------------------------------- | ----------------------------------------------------------- | ------------------------- |
| Red badge on "Requests" in the sidebar      | New requests created since you last opened this page        | You open Booking requests |
| Small dot next to a status in the left pane | A request currently sitting in that status changed recently | You open that status tab  |
| Teal dot next to a status                   | Unread guest/provider messages on a request in that status  | You open that status tab  |

<Tip>
  If a dot won't go away, the underlying request likely changed status again after you last viewed it — it's not stuck, it's telling you something moved.
</Tip>

## Next: the full lifecycle

Read [Request lifecycle](/requests/request-lifecycle) to understand exactly how a request moves from Unassigned to Completed, and who (you, the provider, or the guest) triggers each step.