> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mosaqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning a request

> Pick the right provider (or providers) for a booking request.

<Steps>
  <Step title="Open the request">
    From **Booking requests**, select it in the list — its details open in the right pane.
  </Step>

  <Step title="Click Assign">
    Opens the provider picker.
  </Step>

  <Step title="Pick one or more providers">
    Providers linked to both this request's service and property appear under a **"Linked to \[service name]"** heading and are selectable. Everyone else appears greyed out under "Other providers," with a note that they need to be linked first (see [Assigning providers](/providers/assigning-providers)). You can select more than one provider on the same request.
  </Step>

  <Step title="Confirm">
    The request moves to **Assigned**, and each selected provider gets a notification.
  </Step>
</Steps>

<Frame caption="Assignment modal — linked vs. unlinked providers">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/mosaqo/images/requests/assignment-modal.png" alt="Assign a request to a provider" />
</Frame>

<Tip>
  You can always assign a request to yourself, even without any property/service link — that exemption exists specifically so a PM can step in directly.
</Tip>

## Assigning more than one provider

If you select multiple providers, the request only moves to **Accepted** once *all* of them accept — you'll see "X of Y accepted" until then. This is useful when you want to offer a job to a few people and let whoever's available take it, but keep in mind everyone you pick needs to respond before it's fully confirmed as accepted.

## Changing an assignment

Open **Assign** again to add or remove providers. A few rules to know:

* Removing a provider unassigns them; adding one starts a fresh Pending acceptance for them.
* If the request had already reached **Accepted**, changing the assignment resets it back to waiting on acceptance again.
* You can't change assignment while a request is **In progress** — resolve it via [Report an issue / Needs attention](/requests/request-lifecycle#needs-attention) instead, or wait for completion.
* A provider who's gone **Inactive** since being assigned stays on the request as-is (nothing forces them off) — but they won't appear as a pickable option anymore. If you need to remove them, reassign the request to swap them out.

## Nudging a non-responsive provider

If a provider's acceptance is stuck at **Pending**, click **Remind provider** (visible on Assigned requests) to resend the notification. Limited to once per provider every 4 hours.