> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mosaqo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> What Mosaqo does, who uses it, and the terms you'll see throughout this guide.

Mosaqo turns your properties into a self-service concierge for guests: they scan a QR code, browse the services you offer, and book — you take it from there.

## The three roles

<CardGroup cols={3}>
  <Card title="Property Manager (you)">
    Sets up properties, services, and providers, and runs day-to-day operations from the dashboard.
  </Card>

  <Card title="Provider (Staff / Vendor)">
    Your own staff or an external vendor. Accepts, starts, and completes booking requests from their own Provider Portal.
  </Card>

  <Card title="Guest">
    Books services through your public guest catalog — no account or login needed.
  </Card>
</CardGroup>

## How the pieces fit together

```
Organization (your account)
 └─ Property (a villa, apartment, or hotel)
     └─ Room (hotels only — each with its own catalog)
 └─ Service (what guests can book — a massage, an airport transfer)
     ↳ assigned to one or more Properties
     ↳ assigned to one or more Providers
 └─ Provider (Staff or Vendor — fulfills requests)
 └─ Request (a single guest booking, moving through a lifecycle)
```

## Glossary

| Term              | Meaning                                                                                                                                                                          |
| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Organization**  | Your Mosaqo account — one per company, containing all your properties, services, and people                                                                                      |
| **Property**      | A physical location guests book at. Either **Entire property** (the whole place) or **Rooms & suites** (individual rooms, each with its own link)                                |
| **Room**          | A bookable unit within a Rooms & suites property                                                                                                                                 |
| **Service**       | Something guests can book — has a price, a category, availability, and is assigned to specific properties and providers                                                          |
| **Provider**      | The person who fulfills a request — either **Staff** (your own team) or **External provider/Vendor** (an outside company) — the two are just a label, with identical permissions |
| **Request**       | One guest booking, from creation through Unassigned → Assigned → Accepted → In progress → Completed (or Cancelled)                                                               |
| **Guest catalog** | The public page guests see when they scan your QR code or open your link                                                                                                         |

## What this guide covers

Follow it roughly in order if you're just getting started:

1. [Getting started](/getting-started/setup-checklist) — account setup through your first test booking
2. [Properties](/properties/create-a-property), [Services](/services/create-a-service), [Providers](/providers/invite-a-provider) — building your catalog
3. [Booking requests](/requests/requests-overview) — running day-to-day operations
4. [Guest experience](/guest-experience/what-guests-see) and [Payments](/payments/cash-payments-mvp) — what your guests actually see and pay
5. [Settings](/settings/account-and-organization) — account, notifications, and billing

<Tip>
  Can't find something, or something in the app doesn't match what's here? Email [support@mosaqo.com](mailto:support@mosaqo.com) — and if it's a documentation gap, telling us helps us fix it for the next person too.
</Tip>